Refund policy

We want you to feel confident ordering from us, so here is exactly how returns work. Everything below applies to orders shipped within the United States.

Unopened items: 30 days

You can return any unopened, unused item within 30 days of delivery for a full refund of the item price. Sale items are included. The product needs to be sealed and in its original packaging, with any shrink wrap or safety seal intact.

Opened or used items

For hygiene reasons, we cannot accept returns of skincare or cosmetics that have been opened, swatched or used. If a product does not suit your skin, write to us anyway at info@vionine.us. We read every message and will do what we reasonably can.

Damaged, leaking, missing or wrong items

If something arrives broken, leaking, incomplete or simply is not what you ordered, email info@vionine.us with your order number and a photo within 48 hours of delivery. We will send a replacement or refund the item, your choice, and in most cases you will not need to send anything back. These cases cost you nothing.

How to start a return

Email info@vionine.us with your order number and the item you want to return. We will reply with the return address and instructions. Please do not ship anything back before we confirm, as packages sent without a return request cannot be processed.

Returns go to: VIONINE LLC, 3411 Choate Ct, Woodbridge, VA 22193, United States.

Return shipping

For unopened items you no longer want, return shipping is paid by you, and the original shipping charge is not refunded. We recommend a tracked service. If the return is because of our mistake or a damaged item, we cover all costs.

Refunds

Once your return arrives, we inspect it and email you within 3 business days. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it. If 15 business days have passed since approval and you still do not see it, contact us.

Exchanges

We do not do direct exchanges. Return the unopened item and place a new order for the one you want.

Not returnable

Gift cards, and opened or used products other than in the damaged or wrong item cases above.

Questions

VIONINE LLC, 2410 Cowan Blvd, Fredericksburg, VA 22401, United States. Email: info@vionine.us